About Me
A little about my background, professional and personal achievements.

Mathew currently holds an undergraduate degree with significant work experience merging information systems knowledge and business process studies with application to a dynamic academic environment. He has an engaging and challenging career which demands these fields of proficiency, and a high level of adaptability.

A healthy obsession with technology and its applications; a passion for understanding, troubleshooting, and improving software and hardware, while deconstructing  and simplifying processes to instruct and enable others to do the same.

Takes a personal interest in applying technological solutions at work and in everyday life. Personal satisfaction in understanding complex processes, to streamline and optimize them. Finds it both challenging and rewarding to effectively communicate and teach others in an increasingly complex technical, and academic atmosphere.

Self titled "Devsigner:" Windows Insider, Apple Seeder, Google Dev tinkerer. Firm belief that "playing" leads to the most effective retention of knowledge. Jack of all trades. Self motivated and result driven. Dependable, and sometimes irrationally persistent.

Education

State University of New York College at Potsdam

Master's Degree, Educational / Instructional Technology

2014 – 2018

Master's of Science in Education:
Educational Technology Specialist

 

Clarkson University

Bachelor's Degree, Management Information Systems and Services

2008

Bachelor's of Science:
Information Systems and Business Processes

 

Massena Central High School

Regent's Diploma, AP Biology

1999 – 2002

Work History

SUNY Canton

Instructional Support Technologist

October 2009 – Present (6 years 7 months)|Canton, NY

Campus LMS system administrator (MID):
• ANGEL and Blackboard global / domain configuration
• Works directly with SUNY Learning Network / Open SUNY / ITEC hosting
• Works directly with registrar, Banner programmers (XEI/SIS,) and information services
• Manual back end processing; course backups, course restores, course merges, copies, reports

Faculty technical support and course design:
• Primary campus contact for faculty questions regarding UI functionality and troubleshooting
• Management of Teaching Resource Center for training and one on one workshops
• Creates campus branded tutorials for faculty reference

Student technical support and informational workshops
• Assists IS help desk with student questions regarding course access, course usage, reports
• Contributions to student orientation, new student "Joey" program, First Year Experience

Publisher and 3rd party primary contact
• Maintains departmental contacts, communications and requests for all 3rd party vendors
• LTI integration requests and assistance
• Blackboard Building Block / extensions requests and management

Department Management:
• Maintains Online Learning (OL) department email, calendar, contacts, listserv communications
• Supervises Online Learning Technician (Level I)

ANGEL to Blackboard LMS migration:
• Dual LMS support in 3 waves, as structured by Open SUNY
• Logistical coordination, troubleshooting, migration management

 

Fused Solutions

Tier 2 Technical Support Representative

April 2008 – October 2009 (1 year 7 months)

Technical Duties:
• ISP device management (modem and router login and configuration, DUN modem init config)
• SOHO troubleshooting (user web browser based support)
• Hotel remote wireless node management
• TPM / BIOS biometric troubleshooting

Business Processing:
• Access to various customer management systems from an outsourced office
• User account management and questions
• New subscribers, subscription inquiries, cancellations
• Bill processing

 

Bon Ton Department Store

Home Department Sales Associate

November 2006 – April 2008 (1 year 6 months)

 

The Home Depot

Service Desk Representative, Returns Cashier

March 2006 – November 2006 (9 months)

Returns, Purchase Orders

 

United States Army Reserve

Combat Engineer

January 2004 – May 2006 (2 years 5 months)

09R SMP

 

Clarkson University

Event Staff

September 2002 – December 2003 (1 year 4 months)|Potsdam, NY

• Parking lot supervision
• Men's hockey usher
• Women's volleyball referee

 

SeaComm Federal Credit Union

Loan Department Data Technician

September 2000 – June 2002 (1 year 10 months)|Massena, NY

• Information retrieval from CMS
• Loan filing
• Vehicle repossession retrieval and relocation